REFUN&RETURN POLICY

ORDER CANCELLATION & RETURN POLICY

Effective Date: October 2, 2026

Last Updated: October 2, 2026

At 5Store (accessible via

https://www.5store.in/

), operated by Rahman Shaik, we strive to ensure a smooth shopping experience. This policy outlines the terms governing order cancellations, return requests, physical item verification, and fraud prevention measures.

1. Order Cancellation Policy

Customer-Initiated Cancellations

Before Dispatch: You can cancel an order at any time before it has been marked as "Dispatched" or "Out for Delivery" through your account dashboard or by contacting support.
After Dispatch: Once an order is out for delivery, it cannot be canceled in transit. However, you may refuse to accept delivery at your doorstep.
Prepaid Orders: If an order is canceled prior to dispatch, a full refund will be processed back to your original payment method within 5–7 business days.

Store/Seller-Initiated Cancellations

5Store reserves the right to cancel any order (in whole or in part) due to stock unavailability, unforeseen local delivery constraints, pricing errors, or suspected fraudulent activity. In such cases, any prepaid amount will be fully refunded promptly.

2. Mandatory Return Conditions & Verification

STRICT REQUIREMENT: Returning the exact original item in its original condition is mandatory. Returns will be outright rejected if the item fails physical inspection at the time of doorstep pick-up or merchant evaluation.

To qualify for a valid return or exchange, the item must fulfill all of the following criteria:

Original Product & Accessories: The returned item must match the serial number, IMEI, brand, MRP tag, and barcode of the item originally delivered. All in-the-box accessories, user manuals, freebies, and combos must be returned intact.
Unused Condition: Products must be unused, unwashed, unsoiled, and free from scratches, dents, tears, or stains. Security seals and quality tags must be unbroken.
Electronic Devices: All mobile phones, tablets, or computers must be formatted, with screen locks (PIN, pattern, fingerprint) and cloud accounts (iCloud, Google account) completely removed before pickup.
Original Packaging: The original brand box/packaging must be intact and undamaged.

If any of the above conditions are not met during field verification, our pickup team will refuse to accept the return.

3. Category-Wise Return Windows

Category	Return Window	Allowed Actions	Conditions / Exceptions
Grocery & Fresh Items (Fruits, Milk, Vegetables, Bread)	1–2 Days	Refund / Replacement	Valid only for damaged, expired, or incorrect items reported immediately.
Packaged Foods & Household Essentials	3–7 Days	Refund / Replacement	Items must remain unopened with seals intact.
Clothing, Footwear & Accessories	7 Days	Refund, Replacement, or Exchange	Tags must be attached and items unwashed. Innerwear/hygiene items are non-returnable.
General Electronics & Small Appliances	7 Days	Replacement Only	Defect verification required. Subsequent issues handled via brand warranty centers.
Mobiles, Laptops & Major Electronics	7 Days	Brand Repair / Replacement	Managed via brand-authorized service centers under standard warranty guidelines.
Hygiene & Personal Care Items (Sanitary pads, innerwear, dental tools)	Non-Returnable	None	Excluded from returns due to health and hygiene safety standards.

4. Abuse of Return Policy & Account Suspension

5Store actively monitors return patterns to protect our network of local sellers and suppliers (B2B/B2S) against unfair practices and return fraud.

Monitoring Abuse: Accounts exhibiting high rates of returns, repeated cancellation of orders, return of missing/fake items, or improper claim activity will be flagged for review.
Permanent Account Block: 5Store reserves the absolute right to permanently suspend or terminate user accounts that engage in fraudulent return requests, suspicious activity, or repetitive policy abuse.
Legal Action: In cases of severe fraud (e.g., returning counterfeit goods or empty boxes), 5Store reserves the right to take appropriate legal action under applicable laws.

5. Refund Processing

Refund Initiation: Refunds for valid return requests will be initiated only after the returned item has been successfully received and physically verified by our warehouse or seller team.
Processing Time: Approved refunds will be credited back to your original payment method (UPI, Net Banking, or Credit/Debit Card) or issued as store credit within 5 to 7 business days.
Cash on Delivery (COD): For COD orders, approved refunds will be processed via bank transfer/UPI once bank details are provided to our support team.

6. Contact & Support

For queries or assistance regarding returns, replacements, or cancellation requests, please contact our team:

Platform: https://www.5store.in/
Support Email: 5store.support@gmail.com
Help Center & Contact: https://www.5store.in/p/contact.html